Privacy Policy

Welcome to Plantora Shop (“we”, “us”, or “our”). Just as we nurture our plants with care and attention, we treat your personal data with the same level of respect and protection. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.plantorashop.com.

1. Information We Collect

To help your gardening journey flourish, we may collect:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, and payment details (processed securely through our payment providers).
• Order Information: Details about the plants and products you purchase, including preferences for future gardening needs.
• Technical Data: IP address, browser type, device information, and how you navigate our website – helping us improve your browsing experience.
• Communication Data: Any messages you send us about plant care or orders through email or contact forms.

2. How We Use Your Information

We use your information to help your garden (and our services) grow:

• Process your plant orders and deliver them safely to your door
• Provide customer care for your gardening questions
• Improve our website and product offerings
• Send you relevant gardening tips and offers (only with your consent)
• Prevent fraud and keep our services secure
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Service Providers: Trusted partners who help with payment processing, shipping, and website operations.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections.

We never sell your personal information to third parties.

4. International Data Transfers

As we ship plants globally (excluding parts of Asia and some remote regions), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data as carefully as we package our plants:

• SSL encryption for all data transmissions
• Secure payment processing through trusted providers
• Regular security assessments of our systems
• Limited access to personal data within our organization

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Receive your data in a portable format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies – small data files that help your browsing experience grow:

• Essential Cookies: Necessary for our website to function (e.g., shopping cart)
• Analytics Cookies: Help us understand how gardeners use our site
• Marketing Cookies: Used with your consent to show relevant plant offers

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our business grows. The updated version will be posted on our website with a new “Last Updated” date.

Thank you for trusting Plantora Shop with your gardening needs and your personal information. We’re committed to helping both your plants and your privacy rights flourish.